Shipping costs in Italy

Pavan S.p.a. ships all over Italy.

Shipping is FREE if the value exceeds € 100

Methods of delivery and disputes, in case of shipment by courier

Pavan S.p.a. will ship the products ordered by the Customer, by courier, to the address indicated by the same, indicatively within 3 working days from the acceptance of the order. Delivery generally takes place within 4/5 working days.

The times reported for the reception of the goods are indicative. Delivery costs are charged on the basis of the rates indicated on the site or communicated by the Customer Service on the date the order was sent. The Courier is responsible for delivery.

Pavan S.p.a. undertakes to collect any reports of non-delivery or delayed delivery of the products through the Customer Service and, if necessary, to assist the Customer in protecting his rights as required by law. Unless explicitly indicated by our Customer Service, delivery is meant at street level.

Upon delivery of the goods by the courier, the customer is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document sent in advance by e-mail;

- that the packaging is intact, not damaged, nor wet or in any way altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested by placing a WRITTEN CONTROL RESERVE on the proof of delivery of the courier. Once the courier document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 8 days of delivery, by e-mail, to info@pavanspa.it

In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the customer when ordering, the order will be automatically canceled; in this case Pavan S.p.a. will refund the amount received by way of payment, net of costs for attempted and unsuccessful shipping.

Payment methods

The methods of payment provided are:

- payment by credit card circuit NEXI SPA

- payment by bank transfer.

Details will be sent to you in the order confirmation email in order to pay by bank transfer